We accept returns in the event of a faulty item, not for change of mind purchases.
We happily offer store credit and exchanges.
Sale items are not eligible for exchange or return they are final sale.
In the event that your requested size exchange is out of stock we will issue you with store credit.
WANTING TO EXCHANGE YOUR PURCHASE?
1- Email LLthelabelinfo@gmail.com with your full name & order number and we will reply with the exchange address.
2- Post back to address provided to you. Regular or Express shipping method is entirely up to you, along with the shipping company you choose to use. We do suggest you get a tracking number as we will not take responsibility for lost returns.
3- Once the items arrive at Lulu HQ you will receive an email confirmation that your replacement pieces are on their way / store credit is ready to use!
Items marked with a sale price or found in our sale section cannot be returned or exchanged. They are final sale. So please choose sizing carefully and get in touch if you're not sure.
In the event of a faulty sale item email LLthelabelinfo@gmail.com as soon as possible so we can arrange a replacement item, store credit or a refund.
1. Do i have to organise and pay for my return shipping? Yes, if you wish to return your item/s for a refund / size exchange or store credit it is up to you to send the items back to us at your cost.
2. Do i need to pay to get my size exchange sent to me? No, we will cover the cost of sending your exchange to you, this is the case for both international and domestic customers.
4. What is a Faulty item? An item is faulty if it has a manufacturing issue when you receive it eg. Hole or stain.
If notified before items have been dispatched, we can always accommodate order cancellations. If your order has been dispatched / shipped, we unfortunately have no way of cancelling it so please get in touch with us asap.
INCORRECT ADDRESS, RE-DELIVERY TERMS & LOST PARCELS
Report your missing or lost package using the link provided below-
Once distributed, addresses and details cannot be changed. If you have provided us with an incorrect address or name please contact us immediately.
If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay for the re-delivery postage fee.
Lu Lu The Label will take no responsibility for items which are lost due to incorrect shipping details and or have been lost in the mail.
Lu Lu The Label will not be held responsible for lost parcels, once your parcel has been noted as picked up via the shipping company, it is then in their care. We are not held accountable for any action after this.
Lu Lu The Label will not be held responsible for stolen goods once your parcel has been noted as delivered via our shipping company. Once the parcel has been successfully delivered to the address provided we are not held accountable for any action after this.
SHIPPING TO YOU
We use Australia Post for all Domestic and International orders.
Orders are processed Monday to Friday. Once your order has been dispatched you will receive a confirmation email including your parcels tracking number which you can follow up via the link provided.
You will be notified via email of the progress of your order, If you for some reason don't receive your tracking email please let us know and we can resend it.